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curlSloth's avatar
curlSloth
Helpful | Level 5
5 years ago

Can I change the currency without losing my files?

Hi everyone, I just moved from Canada to the US, and thus I would like to pay my Dropbox subscription using my US credit card.  According to this discussion (https://help.dropbox.com/accounts...
Billing
Payments
Plans
Sync
  • Jay's avatar
    Jay
    5 years ago

    Hi curlSloth, thanks for posting on the Community!

    If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

    All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

    Hope this helps to clarify matters!

Rich's avatar
Rich
Icon for Super User II rankSuper User II

Nothing will happen to your files. You're cancelling your subscription, not the entire account.

curlSloth's avatar
curlSloth
Helpful | Level 5
5 years ago
Thanks! But there are 200 GB of files, which is way exceeding the free space limit. Will that be fine too?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi curlSloth, thanks for posting on the Community!

    If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

    All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

    Hope this helps to clarify matters!

    • curlSloth's avatar
      curlSloth
      Helpful | Level 5
      5 years ago

      Hi Jay ,

      Thank you for your answer.

      Now I have tried to downgrade my account, but I do not find a place to subscribe using a new billing address. It only allows me to "resubscribe" with the old settings. 

      What should I do? Do I have to wait until the current period ends?

       

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        You're right, curlSloth!

        Since you've chosen to downgrade your account, you'll be able to enter the new billing information when you upgrade again. 

        Let us know if you have any other questions!

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