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Michelleanzures's avatar
Michelleanzures
Helpful | Level 5
6 years ago

Being charged twice for same account

So I have a problem I’ve been trying to figure out for hours. I’ve been going back and forth with Apple iTunes and once with dropbox. I have one account. I use the app on my phone from the Apple stor...
Dropbox Plus
Payments
  • Walter's avatar
    Walter
    6 years ago

    Sorry to hear that Michelleanzures - I've reached out via email to the address you use for your forum's profile so we can have a further look into this together.

    When you get the chance, take a look at your email's inbox for my message and we'll take it from there.

    Thanks in advance and until we speak again, have a lovely day!

SamHarrison's avatar
SamHarrison
Explorer | Level 3
5 years ago
Hello,

I’m having the exact same problem. I’ve been paying twice for the same account, once through Apple (iTunes) and once directly through Dropbox through PayPal. I’ve taken the issue twice to both Dropbox and Apple and they just keep redirecting me to the other party; It’s becoming very frustrating now. I’ve sent invoices and statements proving that I’ve paid twice for the same service under the same email but to no avail. Surely, since Dropbox is receiving two payments from that email ID (Apple told me they just take a fee as a conduit) something can be done.

Any suggestions?

Many thanks,

Sam
  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for reaching out to report your experience SamHarrison. 

    I located the ticket you have with us and I see our agent is waiting for your response to proceed with solving this for you. 

    Wish I could personally help with is, but please keep in mind that we are unable to see accounts or support billing requests via the Community, for privacy reasons. 

    It is good to have your feedback here though. 

    Thank you! Get back to me for anything else you might need. 

    • SamHarrison's avatar
      SamHarrison
      Explorer | Level 3
      5 years ago
      Thank you, Fiona. The issue is that I’ve been in contact with customer support twice now and each time they just tell me to get in touch with Apple. It doesn’t seem to be getting me anywhere.

      I’ve sent a third response to customer support. If they redirect me back to Apple again, I’d appreciate your help moving this issue forward.

      Thanks,

      Sam
      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        I got you! 

        I understand this experience has been difficult and so I took over your case and just responded to it, to help with this issue. 

        You will find my response in your inbox. It's the same email chain you responded to today) :envelope:

        I will do my best to explain what happened and help the best way possible. 

        Thanks!

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