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Forum Discussion
Annual Payment for Plus Plan using App Store
I'm tired of paying more for Plus monthly plan using my App Store account. When I try to sign up for the annual plan, I get an email stating that my "payment cannot be completed." Nothing is wrong with my credit card and all other apps accept payment without difficulty. Why am I having this issue with Dropbox?
If you cancel your plan on the App Store, you'd need to wait until the account reverts to a Basic plan, before you can then upgrade via the Dropbox site.
You won't lose any data for the time being, though please bear in mind this article for more details.
Hi Walter,
I'm actually receiving an email from Dropbox. The verbiage is below.
Hi Don,
We're having trouble with your recent PLUS payment. Don't worry, you still have access to your account, but you'll need to visit the App Store to update your payment details. Apple handles the billing for subscriptions started through the iOS app.
Once your info gets updated, we'll re-bill you through the App Store. Or, your account will automatically downgrade to our Basic plan after . Your files won't get deleted, but you'll have less storage space—from 2,000 GB to 2 GB.
