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Forum Discussion
A surprise charge on my account of £95.88
I have a charge of £95.88 from Dropbox on my bank account. As far as I can see on my account it is a free account and I have never made a payment to Dropbox before. How do I arrange for this to be ...
Hi Nancy
On the bank statement it says Dropbox but when I go into the transaction there is no number to enter for the reference.
Not sure what I need to do now - do I need to contact my bank and register a fraud claim?
Thanks
Joyful1
On the bank statement it says Dropbox but when I go into the transaction there is no number to enter for the reference.
Not sure what I need to do now - do I need to contact my bank and register a fraud claim?
Thanks
Joyful1
Hannah
Dropbox Staff
Dropbox StaffHey Joyful1, what I'd suggest in this case, is to contact our support team.
They'll be able to identify the charge and cancel the subscription.
You can contact them, by following these steps:
- Open a private browsing/incognito window and go to this page.
- In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
- Fill out the rest of the form.
- Click "submit".
Let us know when you have your ticket number!
- Hi Hannah
I can’t even see the ‘I want to look up information related to’ option on the page you told me to go to.
Thanks
Joyful1
