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Forum Discussion
Issue with accessing templates in Dropbox Sign
While using Dropbox Signatures to prepare a template form for a client to sign this morning, I suddenly became unable to access my templates with the following error message displayed:
"Couldn’t retrieve templates. Reload the page to try again."
Why did this happen? Is there a way around it? Is it just some of kind of coding glitch, or is this a plan-related limitation that will require me to upgrade? Note that I have only sent out a form to sign once over the past few months.
- Megan
Dropbox Staff
Hey Compounder1977, can I send you an email, in order for us to have a closer look into this?
Hi Megan,
Yes, please email me. 🙂
Steve
- Hannah
Hey Compounder1977, I just reached out to you via email, so we'll continue investigating there.
Thanks!
- Jay
Hi Compounder1977, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
Unfortunately, clearing the cache and using a private browser did not work. Here is what I see:
"Couldn't retrieve templates. Reload the page to try again"
- Jay
Thanks for the image, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
