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Compounder1977's avatar
Compounder1977
Explorer | Level 3
22 days ago

Issue with accessing templates in Dropbox Sign

While using Dropbox Signatures to prepare a template form for a client to sign this morning, I suddenly became unable to access my templates with the following error message displayed:   ...
Dropbox Sign
Web
Compounder1977's avatar
Compounder1977
Explorer | Level 3

 Unfortunately, clearing the cache and using a private browser did not work. Here is what I see:

 

"Couldn't retrieve templates. Reload the page to try again"

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
22 days ago

Thanks for the image, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Compounder1977's avatar
    Compounder1977
    Explorer | Level 3
    22 days ago

    I don't know the answer to that question and I'm not sure how to find out.  I was just using the template function this morning, and it suddenly stopped working after I sent a form out via the template for a client to sign.  

     

    I'm not sure what could have abruptly changed so as to cause a stoppage like I've experienced. 

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