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Chris956's avatar
Chris956
Explorer | Level 3
2 years ago

IPad App - Offline Excel files won’t open without internet connection

Hi there, when I click an offline excel (or any MS file) in the iPad Dropbox app, I get an error saying ‘Can’t open Excel’ and that I can view the preview of the file but not open/edit it. Is there...
Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Chris956, thanks for bringing this to our attention.

 

What iOS version are you running on your device?

 

Likewise, could you confirm the versions of the Dropbox mobile app and the Excel app on the iPad?

 

This will help me to assist further!

  • Chris956's avatar
    Chris956
    Explorer | Level 3
    2 years ago

    Hi there. 

    IOS 16.4.1

    Dropbox is 332.2

    Excel 2.73

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try offlining a file first to see if it then opens in the Excel app when you go to edit it?

      • Chris956's avatar
        Chris956
        Explorer | Level 3
        2 years ago

        Ok, so I created a new test Excel file

        Opened DropBox

        It was already marked with a green tick

        Opened Excel, clicked on it and got the No Network Connection error..

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