We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phones.
 
We’ve fixed the issue, and the app should return to normal functionality after restarting it. 
 
To restart the app:
  • On your device, open the Settings app and select Application Manager
  • Switch to the Running tab to view your active apps
  • Tap the Dropbox app and select Stop
  • Re-launch the Dropbox app from your home screen
 
If you’ve restarted the app and are still seeing higher-than-normal battery usage, please reply to this thread, and we’ll take a look.
  • Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

  • doug4b's avatar
    doug4b
    New member | Level 2

    I am also having huge battery drain from Dropbox resulting from lots of wakelock time. Dropbox 70.2.4 on a Galaxy S7 Edge. The battery historian data below show that it's coming from the upload service. I tried changing the upload setting to "only while charging" a couple days ago, but it doesn't seem to have helped.

    • fabiovilan's avatar
      fabiovilan
      Collaborator | Level 8

      I´ve detected the very same problem. Using a5-2016 Android 7.0, greenify is almost always showing it as "running" and betterbatterysstats shows the wakelock. Dropbox 70.2.4

       

      (Better Battery Stats - Partial Wakelocks)

      *job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService

       

      Please fix this ASAP as it´s eating up all my battery. Thanks.

      • fabiovilan's avatar
        fabiovilan
        Collaborator | Level 8

        Following up my previous post...

         

        Tried the latest dropbox beta (as of today, 73.1.2) and the problem remained.

         

        Tried to downgrade to 66.2.2  (as LaurensBE recommended in a previous post) but the problem also remained for me.

         

        So I tried to downgrade 62.2.4 and finnaly everything works 110% ok, no wakelocks at all from dropbox. No problems whatsoever so far. Will keep running this version until a definitive fix from dropbox developers.

         

        Obs: Running Samsung A5-2016, Android 7 latest stock version from samsung, non-rooted. Using greenify and BetterBatteryStats (with ADB to enable additional information without root).

  • hagelberg's avatar
    hagelberg
    New member | Level 2

    This worked for me too. And the application was rather simple. Thank You.

    • Ed's avatar
      Ed
      Icon for Dropbox Staff rankDropbox Staff
      Hi everyone
      Dev team has been notified and will work on a fix for the next stable version. I'll keep you guys updated!
      • Mark100's avatar
        Mark100
        New member | Level 2

        So, its been 6 months and the developers are looking at it "urgently".

        Imagine my relief.

        I guess its time to use a different application that does not have this issue.

  • granchir's avatar
    granchir
    Explorer | Level 3

    Hi everyone,

    I'm still using 64.2.2 version, not affected by battery drain. I seen in Play Store the 80.2.2 version, available from yesterday. Before to upgrade to this latest version I would like to know if battery drain is resolved. Someone can confirm that this issues is solved?

    • Alan R.4's avatar
      Alan R.4
      Helpful | Level 6

      I'm on 80.2.2 and wakelock issue appears to be resolved - under <1% of total app battery usage has been from Dropbox over the course of today.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.