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AntonioC's avatar
AntonioC
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Dropbox app for Android causing high battery usage

Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
FAQ
Mobile
Third Party Integrations
  • weilhuiz's avatar
    weilhuiz
    7 years ago
    Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
  • Jay's avatar
    Jay
    7 years ago

    We’re glad to hear about this. We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.

fabiovilan's avatar
fabiovilan
Collaborator | Level 8

I´ve detected the very same problem. Using a5-2016 Android 7.0, greenify is almost always showing it as "running" and betterbatterysstats shows the wakelock. Dropbox 70.2.4

 

(Better Battery Stats - Partial Wakelocks)

*job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService

 

Please fix this ASAP as it´s eating up all my battery. Thanks.

fabiovilan's avatar
fabiovilan
Collaborator | Level 8
8 years ago

Following up my previous post...

 

Tried the latest dropbox beta (as of today, 73.1.2) and the problem remained.

 

Tried to downgrade to 66.2.2  (as LaurensBE recommended in a previous post) but the problem also remained for me.

 

So I tried to downgrade 62.2.4 and finnaly everything works 110% ok, no wakelocks at all from dropbox. No problems whatsoever so far. Will keep running this version until a definitive fix from dropbox developers.

 

Obs: Running Samsung A5-2016, Android 7 latest stock version from samsung, non-rooted. Using greenify and BetterBatteryStats (with ADB to enable additional information without root).

  • Oula's avatar
    Oula
    Explorer | Level 3
    8 years ago
    I downgraded to 64.2.2 and this works fine. No battery drain whatsoever. Any newer version introduces the problem.

    I have Huawei Mate 9 with Android 7.0
    • fabiovilan's avatar
      fabiovilan
      Collaborator | Level 8
      8 years ago
      Oula wrote:
      I downgraded to 64.2.2 and this works fine. No battery drain whatsoever. Any newer version introduces the problem.

      I have Huawei Mate 9 with Android 7.0

      Thanks, I went directly from 66.2.2 to 62.2.4, never tried 64.2.2

       

      UPDATE: 64.2.2 is working fine. So far this is the highest (newest) version working for me without problems.

       

      That information should help dropbox developers identify the problem (diff in source code)

      • Peter_B171's avatar
        Peter_B171
        Helpful | Level 6
        8 years ago

        Same problem here. I have Samsung Note 8 - all updates installes.

        but for me, downgrading did not work. 

        That is strange, because i have two devices of that note 8. One has no problem. the other is kept wake by Dropbox.

        Cant solve it.

        I tried to force the app to stop. That works only for a few minutes to 1-2 hours.

        No i uninstalled dropbox to solve the issue :-(

         

         

        ** Sorry for that bad english, it is not my native language.

         

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