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tigerdg's avatar
tigerdg
Explorer | Level 3
5 months ago

Can't open documents in native MS Word or Excel apps both on computer and iPad

I used to be able to open Word or Excel documents in Dropbox by clicking the three dots by the filename and choosing "Open in" and selecting "MS Word" or "Excel." Now, on my desktop computer, I can choose only the web-based Word or Excel, and on my iPad, if I choose "Open in" and click Microsoft Word, nothing happens. I have Word and Excel installed on both these devices, and I have a Microsoft 365 subscription. Does anyone know why I am unable to edit my documents any more? Thanks for any help.

Desktop
Edit
Microsoft
Microsoft Office
Mobile
Preview
Tablet
Third Party Integrations
  • Hannah's avatar
    Hannah
    5 months ago

    Hey tigerdg, I'm happy to see that we were able to isolate the issue.

     

    The thing is that you should be able to get most out of dropbox.com using most modern browsers, however, dropbox.com works best on the two most recent versions of:

    Chrome, Firefox, Microsoft Edge and Safari.

     

    Would it be possible to use one of these ones?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi there, tigerdg, thanks for bringing this to our attention.

     

    Regarding your desktop, can you first make sure that the Dropbox desktop application is running?

     

    Also, are you signed in to the same account on both dropbox.com and the desktop app?

     

    Let me know and we'll go from there.

    • tigerdg's avatar
      tigerdg
      Explorer | Level 3
      5 months ago

      Desktop: Yes, Dropbox is running. to make sure, I looked in Task Manager.

      Accounts: Yes, I am signed into the same account in dropbox.com and the desktop app.

       

      Thanks for any help.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for checking, tigerdg!

         

        Can you also let me know the sync status and version of the desktop app?

         

        You can see that by hovering your mouse over the Dropbox icon in your system tray.

         

        And, if you sign in to your account on a different browser, are you still seeing the same behavior?

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