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Forum Discussion

tigerdg's avatar
tigerdg
Explorer | Level 3
5 months ago

Can't open documents in native MS Word or Excel apps both on computer and iPad

I used to be able to open Word or Excel documents in Dropbox by clicking the three dots by the filename and choosing "Open in" and selecting "MS Word" or "Excel." Now, on my desktop computer, I can c...
Desktop
Edit
Microsoft
Microsoft Office
Mobile
Preview
Tablet
Third Party Integrations
  • Hannah's avatar
    Hannah
    5 months ago

    Hey tigerdg, I'm happy to see that we were able to isolate the issue.

     

    The thing is that you should be able to get most out of dropbox.com using most modern browsers, however, dropbox.com works best on the two most recent versions of:

    Chrome, Firefox, Microsoft Edge and Safari.

     

    Would it be possible to use one of these ones?

tigerdg's avatar
tigerdg
Explorer | Level 3

Desktop: Yes, Dropbox is running. to make sure, I looked in Task Manager.

Accounts: Yes, I am signed into the same account in dropbox.com and the desktop app.

 

Thanks for any help.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for checking, tigerdg!

 

Can you also let me know the sync status and version of the desktop app?

 

You can see that by hovering your mouse over the Dropbox icon in your system tray.

 

And, if you sign in to your account on a different browser, are you still seeing the same behavior?

  • tigerdg's avatar
    tigerdg
    Explorer | Level 3
    5 months ago

    Dropbox sync status: Up to date; v. 202.4.5551

    Different browser: works properly in MS Edge and Chrome. Does not work in my default browser, Vivaldi.

     

    I think we're on to something. Is there a setting I can change to make it work in Vivaldi?

     

    Thanks again!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey tigerdg, I'm happy to see that we were able to isolate the issue.

       

      The thing is that you should be able to get most out of dropbox.com using most modern browsers, however, dropbox.com works best on the two most recent versions of:

      Chrome, Firefox, Microsoft Edge and Safari.

       

      Would it be possible to use one of these ones?

      • tigerdg's avatar
        tigerdg
        Explorer | Level 3
        5 months ago

        Yes, I have Chrome, Firefox and MS Edge installed on my computer, primarily for situations like this. I do not like any of these browsers, for various reasons, and I prefer to use Vivaldi. But if using one of the others is the only solution, I certainly can do that.

         

        I thank you for all your help on this matter.

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