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Forum Discussion
nilscbnelson
2 years agoExplorer | Level 3
Cannot use excel files offline when saved for offline use
I am experience an issue where dropbox tells me I must be connected to internet to open excel files in the dropbox app on my android phone, which I have "made available offline" for this exact purpos...
nilscbnelson
Explorer | Level 3
Running Android version 13 with the latest dropbox on a samsung galaxy S23
Hannah
2 years agoDropbox Staff
Hey nilscbnelson, sorry to jump in here.
Can you please send us the ticket number from your communication with our support team, so we can look it up in our system?
As for your issue, can you clear the Dropbox app's cache from your settings and restart the app, to see if that helps?
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