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Forum Discussion

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi nilscbnelson, sorry to hear you're having issues with this.

 

Could you please clarify how exactly you're doing this and send us a screenshot of the error you're getting as well?

 

Also, what is your device's exact OS version and the version of the Dropbox mobile app installed there?

 

When it comes to getting in touch with our support team, have you checked your available options on this page?

 

Keep me posted please!

nilscbnelson's avatar
nilscbnelson
Explorer | Level 3
2 years ago
Running Android version 13 with the latest dropbox on a samsung galaxy S23
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey nilscbnelson, sorry to jump in here.

     

    Can you please send us the ticket number from your communication with our support team, so we can look it up in our system?

     

    As for your issue, can you clear the Dropbox app's cache from your settings and restart the app, to see if that helps?

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