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Forum Discussion
Cannot use excel files offline when saved for offline use
I am experience an issue where dropbox tells me I must be connected to internet to open excel files in the dropbox app on my android phone, which I have "made available offline" for this exact purpos...
Walter
Dropbox Staff
Dropbox StaffHi nilscbnelson, sorry to hear you're having issues with this.
Could you please clarify how exactly you're doing this and send us a screenshot of the error you're getting as well?
Also, what is your device's exact OS version and the version of the Dropbox mobile app installed there?
When it comes to getting in touch with our support team, have you checked your available options on this page?
Keep me posted please!
- Yes, I have contacted Dropbox support via email and they were not helpful and have not responded.
Where can I send you a screenshot? The error reads "can't connect to Dropbox, make sure you are online or try again later"
I have saved the files for offline use. - Running Android version 13 with the latest dropbox on a samsung galaxy S23
- Hannah
Hey nilscbnelson, sorry to jump in here.
Can you please send us the ticket number from your communication with our support team, so we can look it up in our system?
As for your issue, can you clear the Dropbox app's cache from your settings and restart the app, to see if that helps?
