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Forum Discussion

Alexander M.29's avatar
Alexander M.29
Explorer | Level 4
7 years ago

Why Dropbox asks for a computer password upon each startup? (macOS HSierra, Mohave)

Hello!  Can someont please clarify why each time Dropbox App starts it askes for my computer login and password? Why does it even NEED my computer password?  See the screeenshot in attach. It's i...
Desktop
Mac
Security
Setting up the apps
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey there cob24,

I've merged your post here as it seems that you're having the same issue. Can you please check Jay's reply here and let me know if reinstalling with admin permissions does the trick for you.

Keep me posted - thanks!

cob24's avatar
cob24
Explorer | Level 3
6 years ago

Hello! Thanks for your fast answer.

I have tried to uninstall an reinstall the app again and then I have tried what is in Jay's answer, that is, opening the setings app, clicking on users and groups, then login items and removing dropbox from there to readd it again later. Sadly this did not work out. I keeps prompting every time I open the app.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for trying that cob24!

    Would you mind if I reached out to the email address associated with your Community profile? We'll be able to look at more account specific info through our Support channel.

    If you already have a ticket open with our team for this, then please let me know the ticket number (eg. #1234567) so I can follow up there.

    Let me know - thanks!

    • cob24's avatar
      cob24
      Explorer | Level 3
      6 years ago

      I have no open ticket yet, so feel welcomed to write to the e-mail address associated with this account.

      Regards.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        I've reached out to your email address cob24, so please just check your inbox when you have a moment and we'll go from there.

        Thanks!

    • vmitchell's avatar
      vmitchell
      New member | Level 2
      6 years ago

      9/10/2019

      I am removing DropBox from all my Apple devices due the simple reason that this is the only app I have that insists on asking for my SYSTEM password. Giving my system password essentially grants access to everything on my Mac. Dropbox has not exhibited this behavior until recently, and it is both annoying and scary. I am therefore moving my files to icloud [security is great, but otherwise not too friendly], instead of placing my computer data at risk when it has not been necessary until now.

      • Alexander M.29's avatar
        Alexander M.29
        Explorer | Level 4
        6 years ago

        Heh! I distinguised this problem 1,5 years ago.

        Seems, nothing changed since that - NSA still wants full acces to our machines. 

        I intend to move to another cloud too, but just  too lazy for that.  Providing main system password for Dropbox is too much of a breach in my personal privacy to my mind. God f_k NSA!

        I would welcome advice of another could storage with comparable compatibility with different services.

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