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Forum Discussion

Alexander M.29's avatar
Alexander M.29
Explorer | Level 4
7 years ago

Why Dropbox asks for a computer password upon each startup? (macOS HSierra, Mohave)

Hello!  Can someont please clarify why each time Dropbox App starts it askes for my computer login and password? Why does it even NEED my computer password?  See the screeenshot in attach. It's i...
Desktop
Mac
Security
Setting up the apps
cob24's avatar
cob24
Explorer | Level 3

Hi!

I installed the Dropbox app for Mac OS few days ago. Since then, every time I start Mac OS a prompt appears asking for the root password for Dropbox to work properly. Why is the root password required for Dropbox to work properly? And how can I avoid it from asking everytime I start my computer?

Thanks.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there cob24,

I've merged your post here as it seems that you're having the same issue. Can you please check Jay's reply here and let me know if reinstalling with admin permissions does the trick for you.

Keep me posted - thanks!

  • cob24's avatar
    cob24
    Explorer | Level 3
    6 years ago

    Hello! Thanks for your fast answer.

    I have tried to uninstall an reinstall the app again and then I have tried what is in Jay's answer, that is, opening the setings app, clicking on users and groups, then login items and removing dropbox from there to readd it again later. Sadly this did not work out. I keeps prompting every time I open the app.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for trying that cob24!

      Would you mind if I reached out to the email address associated with your Community profile? We'll be able to look at more account specific info through our Support channel.

      If you already have a ticket open with our team for this, then please let me know the ticket number (eg. #1234567) so I can follow up there.

      Let me know - thanks!

      • cob24's avatar
        cob24
        Explorer | Level 3
        6 years ago

        I have no open ticket yet, so feel welcomed to write to the e-mail address associated with this account.

        Regards.

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