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Forum Discussion

beckers1974's avatar
beckers1974
Explorer | Level 4
7 years ago

What do the changes for Samsung users mean?

Hi! Just read the info on the changes taking effect in April, and wondering what this means for me getting images etc from my Samsung devices to my dropbox account. Will I still be able to upload via...
Mobile
Setting up the apps
  • Rich's avatar
    Rich
    7 years ago
    You'll still be able to upload and access your files through the Dropbox app. It's just the integration into Samsung's own apps that will no longer be available. This is due to Samsung using an older Dropbox API that is being retired.
  • Karina's avatar
    Karina
    7 years ago
    Hi @kentkent thanks for checking in! :slight_smile: :iphone:
     
    To further elaborate on the upcoming changes, please understand that the Dropbox app will still work on Samsung devices and your synced data will remain safely stored. 🔒
     
    Essentially, the only thing changing is the built-in Samsung apps and services (The Gallery and MyFiles applications) on Samsung devices, which will not be able to access Dropbox like they did previously. 
     
    This is because they rely on an API of Dropbox that will be retired on April 1, 2018. Your data in Dropbox is safe, but you'll need to use the Dropbox app from the Google Play store to use Dropbox on those devices.
     
    Again, no need to worry as you'll still be able to access and edit files on your Samsung devices, but you'll need to do so through the Dropbox app available at the Google Play store.
     
    To read up on this matter in a little more detail, feel free to have a look at this article: 
     
     
    Hope this helps shed a little more light on the matter, and if you have any further questions, just leave them below, and we'll get back to you. Thanks and happy Friday! 
  • Rich's avatar
    Rich
    7 years ago
    You need to contact Samsung then. It was Samsung that built that functionality into their own apps. It was Samsung that failed to update their applications to use the new Dropbox API (and they had over a year to do so).

    This is not a Dropbox issue and Dropbox has no control over how Samsung chooses to integrate the service into their own products.
GEGJr's avatar
GEGJr
Collaborator | Level 9
I just switched to note9 and yesIyes I am unhappy with the change. Why did Samsung go back to older API, I wonder?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
6 years ago

They didn't go back to the older API. They simply never updated their apps to use the new API. When the old API was retired, they could no longer integrate with Dropbox without updating their apps to using the new API.

  • GEGJr's avatar
    GEGJr
    Collaborator | Level 9
    6 years ago
    Ok, I'm not a programmer just an everyday user trying to use today's technology. I waited this long to change devices because it is my habit to give new hardware time to be in the real world. Just so things like this could be ironed out. It makes no since that Samsung would refuse to adopt the new code just to spite Dropbox. It is part of the tech world that things change, almost daily in fact. I realize that Samsung and Google are somewhat strategic partners (Google is Android but lots of manufacturers use Android it's primarily open source) but why would Samsung make sure that Google Drive be accessible as an account yet slight Dropbox and Amazon? Is it an attempt to force users to Samsung Cloud? Why on earth would a user do that instead of just upping my Google Drive storage capacity? And, why doesn't Dropbox do what they need to do to get Samsung to restore the functionality?
    I know you're not a Dropbox employee so yo can't really answer the question and I don't want to put you in the position of defending Dropbox.
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 years ago
      GEGJr wrote:
      And, why doesn't Dropbox do what they need to do to get Samsung to restore the functionality?

      They already did. They made the API available to anyone that wants to use it. They can't force Samsung to use it. As to why Samsung doesn't support Dropbox anymore... you'd have to ask them.

      • GEGJr's avatar
        GEGJr
        Collaborator | Level 9
        6 years ago
        Again, you don't work for Dropbox so I'm not really asking you. It was entirely rhetorical to you. It was just in case Dropbox is monitoring the Community I'd like their reply as to why them and Samsung for the sake of their users can't play nice together. And, apparently you don't understand business because I'm sure Dropbox and Samsung have had some discussion on some level about this. Besides, if can't Dropbox to respond do you really think Samsung will?
        Another point is Dropbox just announced a price increase. If I can't fully use it on the platforms I am on I'm not sure it's worth it.

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