We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

beckers1974's avatar
beckers1974
Explorer | Level 4
7 years ago

What do the changes for Samsung users mean?

Hi! Just read the info on the changes taking effect in April, and wondering what this means for me getting images etc from my Samsung devices to my dropbox account. Will I still be able to upload via...
Mobile
Setting up the apps
  • Rich's avatar
    Rich
    7 years ago
    You'll still be able to upload and access your files through the Dropbox app. It's just the integration into Samsung's own apps that will no longer be available. This is due to Samsung using an older Dropbox API that is being retired.
  • Karina's avatar
    Karina
    7 years ago
    Hi @kentkent thanks for checking in! :slight_smile: :iphone:
     
    To further elaborate on the upcoming changes, please understand that the Dropbox app will still work on Samsung devices and your synced data will remain safely stored. ðŸ”’
     
    Essentially, the only thing changing is the built-in Samsung apps and services (The Gallery and MyFiles applications) on Samsung devices, which will not be able to access Dropbox like they did previously. 
     
    This is because they rely on an API of Dropbox that will be retired on April 1, 2018. Your data in Dropbox is safe, but you'll need to use the Dropbox app from the Google Play store to use Dropbox on those devices.
     
    Again, no need to worry as you'll still be able to access and edit files on your Samsung devices, but you'll need to do so through the Dropbox app available at the Google Play store.
     
    To read up on this matter in a little more detail, feel free to have a look at this article: 
     
     
    Hope this helps shed a little more light on the matter, and if you have any further questions, just leave them below, and we'll get back to you. Thanks and happy Friday! 
  • Rich's avatar
    Rich
    7 years ago
    You need to contact Samsung then. It was Samsung that built that functionality into their own apps. It was Samsung that failed to update their applications to use the new Dropbox API (and they had over a year to do so).

    This is not a Dropbox issue and Dropbox has no control over how Samsung chooses to integrate the service into their own products.
Karina's avatar
Karina
Icon for Dropbox Staff rankDropbox Staff
Hi @kentkent thanks for checking in! :slight_smile: :iphone:
 
To further elaborate on the upcoming changes, please understand that the Dropbox app will still work on Samsung devices and your synced data will remain safely stored. ðŸ”’
 
Essentially, the only thing changing is the built-in Samsung apps and services (The Gallery and MyFiles applications) on Samsung devices, which will not be able to access Dropbox like they did previously. 
 
This is because they rely on an API of Dropbox that will be retired on April 1, 2018. Your data in Dropbox is safe, but you'll need to use the Dropbox app from the Google Play store to use Dropbox on those devices.
 
Again, no need to worry as you'll still be able to access and edit files on your Samsung devices, but you'll need to do so through the Dropbox app available at the Google Play store.
 
To read up on this matter in a little more detail, feel free to have a look at this article: 
 
 
Hope this helps shed a little more light on the matter, and if you have any further questions, just leave them below, and we'll get back to you. Thanks and happy Friday! 
Shrewdfoxtrot's avatar
Shrewdfoxtrot
New member | Level 2
7 years ago
Why would anyone keep using Dropbox when it’s only and added step now? Just stop at google play - backup everything to google drive and everything still works like before just without Dropbox.
Sorry Dropbox but I don’t have time to stop and think, does this device work with Dropbox or not anymore?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!