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kangy1989's avatar
kangy1989
Explorer | Level 4
2 years ago

Vault resyncs every time

I'm very frustrated with this. I have a lot of stuff in the Vault that I need to access multiple times a day, and every time I open it it starts syncing, which takes time, CPU usage, energy, everythi...
Dropbox Vault
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey kangy1989, thanks for bringing this to our attention.

 

Let's see what we can find, because this isn't the expected behavior of the vault.

 

Can you hover your mouse over the Dropbox icon in your system tray and let me know the sync status and version  of the Dropbox app?

 

Are you able to access your vault as normal on dropbox.com and any mobile device you have connected to your Dropbox?

 

Does restarting your computer help at all?

 

Let me know and we'll go from there.

kangy1989's avatar
kangy1989
Explorer | Level 4
2 years ago

Hi, Hannah.

 

The sync status depends - it's 'syncing' and 'downloading' for a while, then when it finishes it becomes 'up to date'. The Dropbox app version is 175.4.5569.

 

I want to clarify that it's not that the Vault times out immediately, I get a few minutes of being able to see and use the files, but then after a while it times out when I'm not using it, and when I go back to try to use it I have to wait until it downloads everything again.

 

As for the iOS app and the web version at dropbox.com, I can access everything at all times (provided I enter the password, of course).

 

Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi from me as well, kangy1989!

     

    I’m afraid that at the moment, this is expected behavior on the desktop app. 

     

    However, since I understand your frustration, I’ve sent your feedback over to the relevant team, so that they can also see your comments and take this into account.

    • divano's avatar
      divano
      New member | Level 2
      11 months ago

      Nancy,

       

      This makes zero sense. When the product was boxcryptor, the local folder was encrypted and the key would decrypt them.  The only sync happened when the local or web folder was updated and it would sync accordingly.  

       

      The way the vault works on the desktop makes it impossible to use and forces you to use the web interface which is far more cumbersome when using frequently.

       

      Please add my comments to the development team as well.

       

      Thanks!

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