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Forum Discussion

Darryl M.4's avatar
Darryl M.4
Helpful | Level 5
2 years ago

Vault on Desktop is going away (macOS)

Boohoo! Just received this message when starting the macOS upgrade wizard.   I'd just started using this about 6 months ago. Sigh.
Desktop
Dropbox Vault
Mac
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Darryl M.4, thanks for reaching out to us today.

     

    We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.

     

    Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.

     

    However, you can still access your Vault on our website and the Dropbox mobile app.

     

    Let me know if you have any questions.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Thank you for your feedback and we apologize for any inconvenience caused by the deprecation of Vault on desktop. 

 

We understand that this change may have caught some users off guard and we want to assure you that we're exploring options for addressing your concerns. 

 

While the desktop support for Vault has been deprecated, the web interface is still available for users to access their vault data. 

 

We appreciate your patience as we work to identify the best path forward for our users.

beelove's avatar
beelove
Helpful | Level 6
10 months ago

ok, jay/dropbox staff- what's the result of your exploration of options that address our concerns?  this is so disappointing and, frankly, unacceptable.  i've been waiting for a year now, to see if this problem would be addressed but now i'm planning on migrating my files to another service.  thanks!

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