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Forum Discussion

Darryl M.4's avatar
Darryl M.4
Helpful | Level 5
2 years ago

Vault on Desktop is going away (macOS)

Boohoo! Just received this message when starting the macOS upgrade wizard.   I'd just started using this about 6 months ago. Sigh.
Desktop
Dropbox Vault
Mac
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Darryl M.4, thanks for reaching out to us today.

     

    We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.

     

    Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.

     

    However, you can still access your Vault on our website and the Dropbox mobile app.

     

    Let me know if you have any questions.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Darryl M.4, thanks for reaching out to us today.

 

We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.

 

Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.

 

However, you can still access your Vault on our website and the Dropbox mobile app.

 

Let me know if you have any questions.

thognar's avatar
thognar
Explorer | Level 3
10 months ago

Yes, I understand that I have to access Vault via browser now but how can I edit a text file in the Vault? There doesn't seem to be a way to do this simple action. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi thognar, it wouldn't be possible to edit files directly in the Vault. You'll need to edit files first on your computer, then upload them into the Vault on the site.

     

    beelove, what concerns do you have in particular regarding the change to having Vault being based on the Dropbox site?

    • BlackBikeMedia's avatar
      BlackBikeMedia
      Helpful | Level 5
      10 months ago

      Jay,

      My guess is that the overall concern is that the update is one of the worst decisions Dropbox could have ever made!! Honestly, what benefit does it bring to work via a browser, where you can even edit a text file,  other than that you now have millions of (very frustrated) people on your website? I am very pleased that I never made the update and I am just closing all your annoying popups to start using Vault. I just can't understand the silliness of this decision. Is there no concern from head-office that this will cause mass sub-cancellations? 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for the feedback. As this is a change required by the new File Provider update, there isn't much else we can suggest. 

         

        We do appreciate your comments and take everything into consideration when looking to improve the service.

    • beelove's avatar
      beelove
      Helpful | Level 6
      10 months ago
      jay, please don’t answer my comment with a question. i already posted my concerns in an earlier comment from february if 2023. you said a year ago that dropbox was looking into a solution and obviously that’s not true.

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