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Forum Discussion

Darryl M.4's avatar
Darryl M.4
Helpful | Level 5
2 years ago

Vault on Desktop is going away (macOS)

Boohoo! Just received this message when starting the macOS upgrade wizard.   I'd just started using this about 6 months ago. Sigh.
Desktop
Dropbox Vault
Mac
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Darryl M.4, thanks for reaching out to us today.

     

    We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.

     

    Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.

     

    However, you can still access your Vault on our website and the Dropbox mobile app.

     

    Let me know if you have any questions.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

 Hi Zaniac, let's jump right into this!

 

You mentioned that you have some issues locating your Vault locally. 

 

Could you hover your mouse over your little Dropbox icon, next to your WiFi on the menu bar, and check both the syncing status and the version of the app you're using? 

 

Are you on the new macOS for File Provider?

 

Keep me posted, and we'll take it from there!

Zaniac's avatar
Zaniac
Explorer | Level 4
2 years ago

Hi Megan,

 

There is no "Get Started" link, which means that, for some reason, the update isn't available for me, although I don't think I have a complicated setup. There is, however, this:

 

[Removed as per Community Guidelines]

 

But there is no explanation of how to move it there if I need to move it.

  • Zaniac's avatar
    Zaniac
    Explorer | Level 4
    2 years ago

    Version 184.4.6543, "Up To Date."

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Zaniac, as it seems you're on the new File Provider version of the Dropbox desktop application, then the Dropbox Vault is no longer available for your version. You will only be able to access the Vault from the site.

      • Zaniac's avatar
        Zaniac
        Explorer | Level 4
        2 years ago

        Thank you. That's a shame.

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