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Forum Discussion

Darryl M.4's avatar
Darryl M.4
Helpful | Level 5
2 years ago

Vault on Desktop is going away (macOS)

Boohoo! Just received this message when starting the macOS upgrade wizard.   I'd just started using this about 6 months ago. Sigh.
Desktop
Dropbox Vault
Mac
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Darryl M.4, thanks for reaching out to us today.

     

    We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.

     

    Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.

     

    However, you can still access your Vault on our website and the Dropbox mobile app.

     

    Let me know if you have any questions.

bst7's avatar
bst7
Helpful | Level 5

I have not accessed my Vault for a couple of months. My account settings or subscriptions have not changed. I can no longer see the Vault - on my Mac, on the web, on my iPhone. It has completely vanished, along with all of the files that I had put there!

 

The only thing that has changed is the upgrade to the new Dropbox, which has included its "migration" to a new integration with the Mac than it had previously. Has Dropbox deleted the entire contents of my Vault, or are they somewhere else?

bst7's avatar
bst7
Helpful | Level 5
2 years ago

It seems it has, but have a backup (fortunately)... 

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