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Forum Discussion

Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4
10 days ago

Unlink Dropbox on laptop and relink to another account (OSX)

I am logged into a dropbox account on my laptop (desktop app) and should leave this account to connect to an other account. When I sign out of the first account under preferences in the desktop app, ...
Desktop
Install
Setting up the apps
Uninstall
  • Megan's avatar
    Megan
    10 days ago

    Thanks for trying Thomas C. G.!

     

    Let's try one more thing. 

     

    Can you access Account A online, then visit your security page and remove your existing device? 

     

    Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.

Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4

Hi Megan

 

thanks for your fast reply! Ok, I gave it a try - but no success. Here's what I did: I signed out of Account A on the desktop app as well as on the dropbox website. I then deinstalled the desktop app and made a system restart before I reinstalled it. I then went to the dropbox website and logged into Account B. After that I opened the desktop app and was automatically logged in Account A again...

 

Did I make any mistake here or is there something wrong with my system...?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
10 days ago

Thanks for trying Thomas C. G.!

 

Let's try one more thing. 

 

Can you access Account A online, then visit your security page and remove your existing device? 

 

Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.

  • Thomas C. G.'s avatar
    Thomas C. G.
    Explorer | Level 4
    10 days ago

    Hi Megan
    thanks for your help, that did the trick! I didn't even know there's a list of devices connected with my account(s) online available 😉 After deleting the device, I was presented with a login screen again and could easily connect to Account B, perfect!
    Have a great and successful day,
    Thomas

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 days ago

      Amazing news! 

       

      That's what I like to hear (or read in our case) Thomas C. G.!

       

      Enjoy the rest of your week ahead! 😎

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      8 days ago

      Hi Thomas C. G. and welcome to The Dropbox Community. I am glad to see that you successfully connected to your Dropbox account thanks to our Megan 's fantastic assistance 🙌. 

      I’m Theresa, one of the Community Managers 👩‍💻 here at Dropbox. If you are open to sharing, I’d really love to hear how Dropbox fits into your day-to-day routines 🤗! It’s always so great to learn about the different ways people work, and who knows? We might even have a few tips up our sleeve to help make things run even smoother for you 😁.

      Looking forward to hearing from you,

      T 😸 (Dropbox Community Manager)

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