We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

alexparker215's avatar
alexparker215
Explorer | Level 3
2 years ago

Unable to use Dropbox Dash after installing

I just got a new Apple M1 Max laptop (coming from an Intel chip MacBook), and I can't get Dropbox Dash to work. I downloaded it from https://www.dropbox.com/dash/install, but when I start it, I get a message that this version is incompatible and I need to download the latest version. The link brings me right back to the same install webpage, and it download the same version. Never ending cycle.

 

 

I have a coworker with an M1 Mac, so I don't think that is the issue, but I'm mentioning it just in case.

Dropbox Dash
Error Messages
Install
Setting up the apps
  • Jay's avatar
    Jay
    2 years ago

    Hi alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version. 

     

    Please let me know if the issue persists.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi alexparker215, how are you today?

     

    What is the OS you use on your Mac right now? 

     

    Keep me posted, and we'll take it from there! 

    • alexparker215's avatar
      alexparker215
      Explorer | Level 3
      2 years ago

      Hi, thanks for your response! I'm doing well.

       

      My OS is MacOS Ventura 13.2.1.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi alexparker215, the issue should now be resolved, and you should now be able to download and install the newest version. 

         

        Please let me know if the issue persists.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!