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Forum Discussion
Ubuntu 24.04 is stuck on "Starting..." after installing the app.
Installed from the Dropbox site on Aug 14, 2024. The tray icon comes up but only reacts to a click after Lock-Unlock of the screen (weird, but not critical). However the status stuck on "Starting..."...
Hi Megan, thank you.
I of course done all the rebooting/restarting before bothering you.
I haven't setup antivirus or firewall at this stage - I am setting up this Ubuntu box. AFAIK Ubuntu firewall is disabled by default
Hannah
Dropbox Staff
Dropbox StaffHi @alexjcrane, I hope it's okay for me to jump in here.
Can you please just check if your computer meets the minimum requirements for the Dropbox app to work correctly?
I think you're not considering that we're neither macOS or Windows users.
FWIW I am seeing the exact same behavior. It's a fresh ubuntu 24.04 install, and I installed the desktop app from the the dropbox provided .deb file.
On first launch, I was redirected to the browser to log in, and that worked, and it proceeded to sync files to my machine. However, now when I start up two things happen:
1) The context dropdown on the status bar icon is not accessible -- until after I lock and unlock the desktop.
2) Even after I do the lock/unlock and get the context dropdown, the status is stuck forever on "Starting...", and no files are sync'd.
Very repeatable. `dropbox stop` and then `dropbox start` does not resolve it. Is there a method to get any additional log information?
OK I found a fix to this: It seems that dropbox was hitting the inotify file watch limit, and increasing this resolved it.
To fix, edit /etc/sysctl.conf, to add this line:
fs.inotify.max_user_watches=131072
Then reload the config with `sudo sysctl -p`.
Then restart dropbox.
