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Forum Discussion

Alain C.4's avatar
Alain C.4
New member | Level 1
10 years ago

Trying to delete Dropbox from mac

I am trying to delete Dropbox from my Mac but theres a message saying "The item “Dropbox” can’t be moved to the Trash because some of its plugins are in use." I don't know what to do.
Desktop
Setting up the apps
  • Lisa S.70's avatar
    Lisa S.70
    9 years ago

    I had the same problem and even after multiple restarts, I couldn't delete the app. What finally worked was right-clicking on the app and selecting "Show Package Contents." I then selected and deleted all of the files listed, including a Plug-ins folder. After I emptied the trash, I clicked on the app again and selected "Move to Trash." It worked perfectly and I was able to remove it and empty the trash again. I hope that helps someone stuck in the same situation. 

April S.3's avatar
April S.3
New member | Level 1
10 years ago

Hi Robert S.,

The instructions at help/41 do not address the error message: The item “Dropbox” can’t be moved to the Trash because some of its plugins are in use.

Following the basic directions still results in the same error message.  Are you saying we need to follow the 'For our advanced users' directions?

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