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Forum Discussion

Travel G.'s avatar
Travel G.
Explorer | Level 4
4 months ago

There's no login option on the Dropbox app for iPhone (just the option to create an account).

I have had a Dropbox account for years, and I recently downloaded the Dropbox app on my iphone 15, which I got to replace a previous iphone that I damaged beyond the ability to use.   I am logged...
Account Access
iOS
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Travel G., thanks for posting on our forum today. 

 

Can you send over a screenshot of what you see exactly on your Dropbox mobile app? Please make sure your email address/password isn't visible before uploading it here.

 

Let me know when you're ready.

  • sanchmo1's avatar
    sanchmo1
    New member | Level 2
    2 months ago
    Same here. And I don't see an option to upload a screenshot. But I too cannot login, there is no login page only a new user page
    • Travel G.'s avatar
      Travel G.
      Explorer | Level 4
      2 months ago

      Seems like you have to delete the app and re-download, or shut down the phone and restart. The login suddenly appeared on mine after trying different things like that.

      • sanchmo1's avatar
        sanchmo1
        New member | Level 2
        2 months ago

        You are correct!! Restarting the phone did it! Weird issue. And I'd have thought it would have recognized a "restart" from this morning when I did a software update. iOS 18 on a new iPhone 16 pro max. Thanks for the tip

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