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Forum Discussion

Lui Hepworth's avatar
Lui Hepworth
Helpful | Level 6
2 years ago

The operation can’t be completed because “Folder name” needs to be downloaded.

I am on Mac OS Monterey running dropbox basic. When I try to delete a folder I get the error message 'The operation can’t be completed because “Folder name” needs to be downloaded.' Also my sync icon...
Delete
Desktop
Error Messages
Mac
Sync
  • Lui Hepworth's avatar
    Lui Hepworth
    2 years ago

    Problem solved. I tried everything advised by dropbox support - unticking login items, making sure other back-up programs weren't affecting etc. These didn't work, so I unistalled dropbox (quit from menu bar avatar, dragged Dropbox to the recycle bin and did a clean up of residual items using CClean (free version), I also deleted the Dropbox folder located in the Cloudstorage folder (probably best to back-up before you do this) - to find where your dropbox flder is - right click it and choose show enclosing folder. I downloaded the latest Dropbox again and installed - during installation it said that it could not find the dropbox folder - I choose re-link. Now all the icons appear correctly (blue as syncing, green once synced) and I can delete folders within Finder - all my files are downloading/sycing from the online version, which will take a while, but everything seems to be working fine now.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Lui Hepworth, I just sent you an email, I'll see you there! 

Lui Hepworth's avatar
Lui Hepworth
Helpful | Level 6
2 years ago

Problem solved. I tried everything advised by dropbox support - unticking login items, making sure other back-up programs weren't affecting etc. These didn't work, so I unistalled dropbox (quit from menu bar avatar, dragged Dropbox to the recycle bin and did a clean up of residual items using CClean (free version), I also deleted the Dropbox folder located in the Cloudstorage folder (probably best to back-up before you do this) - to find where your dropbox flder is - right click it and choose show enclosing folder. I downloaded the latest Dropbox again and installed - during installation it said that it could not find the dropbox folder - I choose re-link. Now all the icons appear correctly (blue as syncing, green once synced) and I can delete folders within Finder - all my files are downloading/sycing from the online version, which will take a while, but everything seems to be working fine now.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Amazing news, that's what I like to hear -or read in our case- Lui Hepworth.

     

    Keep an eye on it, and let me know if you need anything else, we're always around! 😎

  • Lui Hepworth's avatar
    Lui Hepworth
    Helpful | Level 6
    2 years ago

    Just to add - my Dropbox folder is now located in Users > username > Dropbox (not in cloudstorage anymore)

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