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Forum Discussion

Lui Hepworth's avatar
Lui Hepworth
Helpful | Level 6
2 years ago

The operation can’t be completed because “Folder name” needs to be downloaded.

I am on Mac OS Monterey running dropbox basic. When I try to delete a folder I get the error message 'The operation can’t be completed because “Folder name” needs to be downloaded.' Also my sync icon...
Delete
Desktop
Error Messages
Mac
Sync
  • Lui Hepworth's avatar
    Lui Hepworth
    2 years ago

    Problem solved. I tried everything advised by dropbox support - unticking login items, making sure other back-up programs weren't affecting etc. These didn't work, so I unistalled dropbox (quit from menu bar avatar, dragged Dropbox to the recycle bin and did a clean up of residual items using CClean (free version), I also deleted the Dropbox folder located in the Cloudstorage folder (probably best to back-up before you do this) - to find where your dropbox flder is - right click it and choose show enclosing folder. I downloaded the latest Dropbox again and installed - during installation it said that it could not find the dropbox folder - I choose re-link. Now all the icons appear correctly (blue as syncing, green once synced) and I can delete folders within Finder - all my files are downloading/sycing from the online version, which will take a while, but everything seems to be working fine now.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Lui Hepworth, sorry to hear you're having issues with this.

 

Can you please clarify your device's exact OS version and the status and version of the desktop app as shown in your menu bar at the moment too?

 

Also, could you have a look at your app's preferences under the sync tab and let me know where your Dropbox folder is stored?

 

Thanks!

  • Lui Hepworth's avatar
    Lui Hepworth
    Helpful | Level 6
    2 years ago

    Hi @walter

     

    Info is
    Monterey 12.6.8
    Dropbox 179.4.4985

    Your files are up to date

    Macintosh HD > Users > username > Library > Cloudstorage > Dropbox 

     

    Thanks

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