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Forum Discussion
The Dropbox tray gets duplicated every time I click on the Dropbox icon (bugged)
Hi, I have started getting this bizarre issue all of a sudden where whenever I open the dropbox tray, it becomes a mini version of itself within the tray (see picture). Anyone have any idea why thi...
Thank you for the details about what you're seeing. Based on the screenshots, this looks like it could potentially be a graphics compatibility issue.
One thing you could try is to disable hardware acceleration. This will cause Dropbox to use "software rendering" which can work around compatibility issues with specific GPU or driver versions. To disable hardware acceleration, you can Control + Click on the Dropbox icon in the notification area, and uncheck the "Hardware Acceleration (GPU)" item. This will prompt you to restart Dropbox to apply the setting.
Please let us know if it has any impact.
Could you also share a screenshot of your Windows "Display" settings? This might help us understand whether this issue is specific to a certain display resolution, monitor layout, or "DPI scaling" configuration.
From the "Display" settings screen, there's also an "Advanced display settings" link. Could you click that link and also share a screenshot of those settings?
I would like to clarify that the small screen that now shows up is basically blocking the interface so for me to click on anything I have to guess where everything is under this fake doubled mini screen as the inputs can only occur on the big (actual) screen that we normally have. It makes everything almost unusable.
andersonw
Dropbox Staff
Dropbox StaffThank you for the details about what you're seeing. Based on the screenshots, this looks like it could potentially be a graphics compatibility issue.
One thing you could try is to disable hardware acceleration. This will cause Dropbox to use "software rendering" which can work around compatibility issues with specific GPU or driver versions. To disable hardware acceleration, you can Control + Click on the Dropbox icon in the notification area, and uncheck the "Hardware Acceleration (GPU)" item. This will prompt you to restart Dropbox to apply the setting.
Please let us know if it has any impact.
Could you also share a screenshot of your Windows "Display" settings? This might help us understand whether this issue is specific to a certain display resolution, monitor layout, or "DPI scaling" configuration.
From the "Display" settings screen, there's also an "Advanced display settings" link. Could you click that link and also share a screenshot of those settings?
Hi, disabling hardware acceleration (GPU) actually fixed the issue. Its working properly now. Thank you!
Also, here are the advanced display settingsThis is the scale and layout (forgot to add them before).
In case anyone else has this problem. I found out recently that I was running Dropbox on compatibility mode for Windows 8. I have changed it to run with my Windows 10 and now it runs smoothly. No more weird graphic issues. I have even turned on hardware acceleration and everything displays correctly too.
