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Forum Discussion

RyRy's avatar
RyRy
Explorer | Level 4
2 months ago

The Dropbox desktop application is causing my Mac to not start up properly

Hi, Since Monday, my MacBook Pro has been crashing and not starting up properly. I ended up on the phone to Apple Support, and we isolated the problem, which is ... Dropbox! I can get my comput...
Desktop
Mac
RyRy's avatar
RyRy
Explorer | Level 4

Thanks for the quick reply, Jay -- I'm using Sonoma 14.6.1

Should I go ahead with the install without uninstalling first?

Let me know and I'll give it a try this evening or 1st thing tomorrow.

All best, RyRy

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the info, please go ahead with the reinstallation without uninstalling the app first, and let me know if this improves.

  • RyRy's avatar
    RyRy
    Explorer | Level 4
    2 months ago

    Hi Jay,

    Thanks for the assist. Unfortunately, my Mac died before I could attempt to install the software and I had to start fresh on a new machine.

    However, I now get a NEW error message: "The application “Dropbox” can’t be opened.".
    My new macbook is running on Sonoma 14.7.
    Can you advise on how to deal with the new error? Thanks! Ryan

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Ryan! Hope you don’t me jump in. Can you post here a full screenshot of the new error you’re getting now? I’ll be able to further help this way.

      • Kim S.36's avatar
        Kim S.36
        New member | Level 2
        2 months ago

        Having the exact same issue with Sonoma 14.6.1.  Can't even get the link you sent above to open!  I'm so frustrated!

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