You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

eater's avatar
eater
Helpful | Level 5
7 years ago

Suddenly, Ubuntu Dropbox wants authentication and won't start

I've been running Dropbox on my Ubuntu 18.04 desktop just fine for months. Today, I noticed the application had stopped, so I tried to start it again and it said "Authentication is needed to run '/bi...
Desktop
Linux
Setting up the apps
  • eater's avatar
    eater
    6 years ago

    Hi Emanuele P.1. I went back and forth with the Dropbox engineering team for two months with no solution. Then I finally just randomly on my own tried removing the 10 or so symlinks that happened to be in my Dropbox directories, and that made it all start working normally again.

    I see Lusil gave you that suggestion, so maybe my experience has now made it into the Dropbox manual.

    Hope that helps!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi there eater!
 
Initially, although you mention that you’re running a Linux system, could you please let me know if you’re running a supported system? You can also find a full list of the system requirements to run the Dropbox  Linux installer here.
 
Furthermore, have you by any chance given the headless installation via command line a shot, maybe that will do the trick?
 
Let me know of any update! :slight_smile:
eater's avatar
eater
Helpful | Level 5
7 years ago

Thanks, Lusil. Yes, it's Ubuntu 18.04 with XFCE and Nautilus, which is listed as fully supported on that page.

And yes, I did try the headless installation as well, with the exact same results.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for confirming this, eater!
     
    In this case, I’d kindly recommend giving an advanced reinstallation a try, since it’d remove any previous settings that may be causing any conflict to the app. It may just do the trick. 
     
    If that doesn’t work either though, I’d kindly suggest continuing this discussion via email. For this reason, I can contact you via email to your email address associated with your Forum profile, or you can submit your request to our Support team. 
     
    In any case, let me know how it goes! :grin:
    • eater's avatar
      eater
      Helpful | Level 5
      7 years ago

      Thanks, Lusil. I did all that but still the same result.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for confirming this, eater. At this point in time, I’d recommend moving this discussion to email as account-specific info may be required to further investigate. 
         
        I was able to locate your open request from my end and I can see that a specialized member of the team is reviewing it. I’ve made sure to pass your comments along to them. When they have more info on the matter they will get back to you. 
         
        In the mean time, if you have any other questions, don’t hesitate to get back to us. Cheers! :nerd:

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!