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Forum Discussion

Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
oneswiss's avatar
oneswiss
Explorer | Level 3

I am using a Mac book M1 Max with OS Monterey, 12.3 and have no smart sync icons in the finder.

 

This is what dropbox recommended to me:

I have logged out of dropbox, terminated all dropbox processes in the activity monitor, restarted the finder with "exit immediately" and unfortunately have had no success in getting the icons to come back.

Do you have any ideas? 
Thanks in advance

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi oneswiss, welcome to our Community! 

 

Can you check for the app's syncing status, and version and write back here to let me know? Let's make sure you're not using the Beta version of the app as a first step.

 

Thank you!

  • Connie M.4's avatar
    Connie M.4
    Helpful | Level 5
    3 years ago

    The problem seems to have gone away and the icons are showing. Syncing is working. Don't know the version of the app. Probably an old one since I'm running Mojave.

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