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Forum Discussion

Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
lewis_c's avatar
lewis_c
Explorer | Level 3

BetterZip was the culprit for me.

tillkrueger's avatar
tillkrueger
Collaborator | Level 10
4 years ago

BetterZip for me as well, although Expandrive and OneDrive also caused issues enough that I ended up uninstalling them as well...but really, should that be necessary just to get Dropbox to play nice? (not that that is playing nice, having to remove all the other kids from the playpen first)

  • lewis_c's avatar
    lewis_c
    Explorer | Level 3
    4 years ago

    I'd be very interested to hear from a developer if it is Apple's "playpen" that is a hostile environment or is it the child of Dropbox or BetterZip, OneDrive, etc. that has been raised badly?

    • tillkrueger's avatar
      tillkrueger
      Collaborator | Level 10
      4 years ago

      Good questions...I would love to find out about that as well...but this conversation isn't monitored by Dropbox dev staff, as far as I know. I guess that'd be a question for support.

       

      ...but what option would support have but to say that it's not Dropbox's fault? 😉

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