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Forum Discussion

Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Steciu's avatar
Steciu
Explorer | Level 3
4 years ago

It now works for me (Big Sur, latest version of DB)

 

  • tillkrueger's avatar
    tillkrueger
    Collaborator | Level 10
    4 years ago

    It now works for me too, but is it really a "solution" to uninstall every other program that has a Finder extension/integration.

    Admittedly, I'm in a minority, being on macOS, but can someone with Windows tell me whether it works alongside other apps that use icons in Windows Explorer?

    • lynmac's avatar
      lynmac
      Collaborator | Level 8
      4 years ago

      Temp Fix (Mac OSx):  Force quit Finder

      Not sure why it’s needed but it works

      • tillkrueger's avatar
        tillkrueger
        Collaborator | Level 10
        4 years ago

        lynmac Is DB the only utility you use that has FInder integration (icons or a sub-menu)? Because force-relaunching Finder is only a (temporary) fix if there are no other utilities that also use Finder integration...at least for me that is the case...am I the only one here who has to diable all others to get DB to work?

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