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Forum Discussion

Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Clément C.'s avatar
Clément C.
Helpful | Level 5
nelewis wrote:

Dropbox, please make a first-line response to go to System Preferences --> Extensions and simply uncheck all of the boxes and recheck them. That is way simpler than uninstalling and de-linking Dropbox a million times because we're told that will solve the problem.


Nelewis, Thanks! Too bad your post is on page 4.

After trying everything mentioned plus re-installing dropbox, re-syncing etc,

this method finally worked!!! Don't focus on the fellow clouds messing around assertion.

Didn't even need to restart finder (mac OS 10.15.7)

Michael D.105's avatar
Michael D.105
Explorer | Level 3
4 years ago

I ran across this fix myself but still seems sot happen repeatedly after every reboot as a minimum.  

  • tillkrueger's avatar
    tillkrueger
    Collaborator | Level 10
    4 years ago

    I have wasted so many hours with this and have uninstalled every other cloud service I use (why, oh why do I even need to do this?!)...has it really come to this that Dropbox requires it be the *only* cloud service or Finder Extension with Finder icons used on my Mac?! I have de-installed them all, and still I keep losing my Smart Sync icons in the macOS Finder. So frustrated with all of these Dropbox idiosyncrasies that I just don't know anymore whether it's worth the trouble at this price.

    • tillkrueger's avatar
      tillkrueger
      Collaborator | Level 10
      4 years ago

      (double post...deleted)

      • tillkrueger's avatar
        tillkrueger
        Collaborator | Level 10
        4 years ago

        I just temporarily fixed it by force-quitting my SetApp and BetterZip Finder Extensions, both of which I need, both of which have nothing to do with the cloud, proving to me that Dropbox does indeed require that it be the *only* active Finder Extension on my system. How is that ok?!!

        The joke is that if I don't run Dropbox, all the other Finder Extensions can coexist peacefully. What does that tell us about Dropbox's quality control?

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