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Forum Discussion

Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
ucblu's avatar
ucblu
Explorer | Level 4

In my case it is an application that I use to create new files in Finder called NewFileMenu. I have to disable/then re-enable this extension so my Dropbox file/folders sync icons show up again.

Thanks to all for the hint about other extensions interfering with Dropbox or vv.

jemenake's avatar
jemenake
New member | Level 2
4 years ago

Like user ucblu, I'm also using the NewFileMenu extension, and disabling that brought all of the sync-state badges back.

 

What's a little interesting is that, if I change any of the files to be online-only or locally-stored, the icon does update when the problematic extension is enabled (in other words, I disabled NewFileMenu and then re-enabled it).

 

However, if I disable the Dropbox extension, enable the NewFileMenu extension, and then enable the Dropbox extension (i.e. the Dropbox extension gets enabled after the NewFileMenu), then I don't get sync-state badges. Disabling NewFileMenu, after that, brings them back, and the badges update fine. Enabling NewFileMenu still seems to allow the badges to work fine. So, it appears to be an issue with the order they get loaded or enabled.

  • alfredozn's avatar
    alfredozn
    Explorer | Level 4
    4 years ago

    Same problem with extensions.

    My DropBox and OneDrive extensions can work together, but the BetterZip one breaks them all

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