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Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
ucblu's avatar
ucblu
Explorer | Level 4

In my case it is an application that I use to create new files in Finder called NewFileMenu. I have to disable/then re-enable this extension so my Dropbox file/folders sync icons show up again.

Thanks to all for the hint about other extensions interfering with Dropbox or vv.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey MadeleineH, sorry for the late response here!
 
Can you let me know if you are still having this issue now with not being able to see the sync icons? I’d be more than happy to help with this.
 
Let me know - Thanks!
 
PS. ucblu, I'm glad to see that you were able to find the info you needed on this thread!
  • Steciu's avatar
    Steciu
    Explorer | Level 3
    6 years ago

    Hello, I am running El Capitan still (if it works, do not fix it) and I am having the same issue of not seeing the Smart Sync option, and none of the proposed solutions worked for me.

    IMHO, we should be able to use Smart Sync without problems regardless of the programs that we actively use. I am sorry to say, but you should fix this problem from your end, not ours. We pay, we pretend a service.

    Stefano.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey there Steciu,
       
      When you mention that you can’t see the Smart sync options, can you let me know if you are not able to see the option in the menu when Command clicking a file? Or do you not see the syncing icons next to your files to notify you which files are local or online only like the OP described?
       
      To look into this a little further can you also let me know the current sync status and version of the desktop app you have installed on your computer? If you’re not able to see the Dropbox icon in your menu bar then you’ll need to launch the app from your Applications menu.
       
      Let me know what you find - Thanks!
      • Steciu's avatar
        Steciu
        Explorer | Level 3
        6 years ago

        Hello Daphne,

        you said: "can you let me know if you are not able to see the option in the menu when Command clicking a file?"

        What I do is to right-click on the folder or file that is in the Dropbox, and the only options I have are Share/Copy Dropbox Link/Rewind (which I do not know what it means)/View on Dropbox.com.

        You also said: "Or do you not see the syncing icons next to your files to notify you which files are local or online only like the OP described?"

        When I look at the content of the Dropbox folder from my Finder, I see a green dot that says that the file has been copied or uploaded to Dropbox (some files I only keep in Dropbox, some others are shared folders with other coworkers). If that is what you mean by "the syncing icons", then I do see them. However, the green dots do not tell me "which files are local or online only".

        The current sync status is "up to date", if that is what you mean.

        The version of the desktop app is 76.4.126.

        I do see the Dropbox icon in the menu bar.

        Looking forward to hearing from you.

        Stefano

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