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Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
ucblu's avatar
ucblu
Explorer | Level 4
6 years ago

In my case it is an application that I use to create new files in Finder called NewFileMenu. I have to disable/then re-enable this extension so my Dropbox file/folders sync icons show up again.

Thanks to all for the hint about other extensions interfering with Dropbox or vv.

  • jemenake's avatar
    jemenake
    New member | Level 2
    4 years ago

    Like user ucblu, I'm also using the NewFileMenu extension, and disabling that brought all of the sync-state badges back.

     

    What's a little interesting is that, if I change any of the files to be online-only or locally-stored, the icon does update when the problematic extension is enabled (in other words, I disabled NewFileMenu and then re-enabled it).

     

    However, if I disable the Dropbox extension, enable the NewFileMenu extension, and then enable the Dropbox extension (i.e. the Dropbox extension gets enabled after the NewFileMenu), then I don't get sync-state badges. Disabling NewFileMenu, after that, brings them back, and the badges update fine. Enabling NewFileMenu still seems to allow the badges to work fine. So, it appears to be an issue with the order they get loaded or enabled.

    • alfredozn's avatar
      alfredozn
      Explorer | Level 4
      4 years ago

      Same problem with extensions.

      My DropBox and OneDrive extensions can work together, but the BetterZip one breaks them all

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey MadeleineH, sorry for the late response here!
     
    Can you let me know if you are still having this issue now with not being able to see the sync icons? I’d be more than happy to help with this.
     
    Let me know - Thanks!
     
    PS. ucblu, I'm glad to see that you were able to find the info you needed on this thread!
    • Steciu's avatar
      Steciu
      Explorer | Level 3
      6 years ago

      Hello, I am running El Capitan still (if it works, do not fix it) and I am having the same issue of not seeing the Smart Sync option, and none of the proposed solutions worked for me.

      IMHO, we should be able to use Smart Sync without problems regardless of the programs that we actively use. I am sorry to say, but you should fix this problem from your end, not ours. We pay, we pretend a service.

      Stefano.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey there Steciu,
         
        When you mention that you can’t see the Smart sync options, can you let me know if you are not able to see the option in the menu when Command clicking a file? Or do you not see the syncing icons next to your files to notify you which files are local or online only like the OP described?
         
        To look into this a little further can you also let me know the current sync status and version of the desktop app you have installed on your computer? If you’re not able to see the Dropbox icon in your menu bar then you’ll need to launch the app from your Applications menu.
         
        Let me know what you find - Thanks!
  • hans_maier's avatar
    hans_maier
    Explorer | Level 4
    4 years ago

    Add the "Apollo Cloud" Extension from Promise to the list. Disable it and smart sync icons are there. Re-enable it and they are still there ;-).

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