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Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    6 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
 
  1. Save any files and quit ALL programs.
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
  3. Quit Dropbox:
  4. Relaunch Finder using the following steps:
    1. Click on the Apple icon in the top left of your screen
    2. Click on "force quit"
    3. Select Finder then click "Relaunch"
  5. Restart the Dropbox application.
 
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
 
If the issue persists, or you see that a new application is causing issues please let me know.
Greg T.16's avatar
Greg T.16
Helpful | Level 5
6 years ago

Jay:

Thank you for this suggestion.  The first thing I did was restart in safemode, launched DropBox and verified the missing icons would appear.  They did!!  I then went about testing each loaded application for potential conflict.  I did that by exiting each, then force-quitting/relaunching finder.  Turns out, it was a fellow cloud storage app from Sync.com.  I have notified them of the conflict and hereby am letting DB know as well.  don't know whose software is the culprit, only know that you two don't play nice together.

  • martideans's avatar
    martideans
    New member | Level 2
    6 years ago

    In case anyone else finds this thread like me, the OneDrive Finder Extension will also mess things up. You can quit it from the Activity Monitor and then disable it in Settings>Extensions to make the Dropbox icons come back!

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for the input, this will definitely help future users if they come across this issue!
      • JimBobR's avatar
        JimBobR
        New member | Level 2
        4 years ago

        I'm a newbie here so if I'm relying incorrectly please forgive ...

         

        My Dropbox icon in systray went missing a couple of days ago & not sure why.

        However, I (re)ran the dropbox installer and it seemed to hangup.

        So I disabled my Webroot temporarily whereupon installation completed immediately and icon reappeared 🙂

        I haven't shutdown or restarted yet but I have high hopes the icon will remain.

        The moral of the story - AV is apt to be the blame!

    • kendonnelly's avatar
      kendonnelly
      New member | Level 2
      6 years ago

      Thank you. That resolved my problem.

    • splaquet's avatar
      splaquet
      New member | Level 2
      5 years ago

      i can confirm that disabling the OneDrive extension was the solution on my end.  thank you!

      • VdesmedT's avatar
        VdesmedT
        New member | Level 2
        5 years ago

        Well, for me OneDrive works fine but Beyond Compare extension was the problem...

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