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lensilva's avatar
lensilva
Explorer | Level 4
8 years ago

Refreshing screen on Excel and Word - Windows 7

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word. After many hours of troubleshoo...
Desktop
Uninstall
  • Ross_S's avatar
    Ross_S
    8 years ago

    Hi all,

     

     Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

     

    https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232

     

    Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

     

    Many thanks all for your participation here in the community, you help us make a better product.

     

    Keep the ideas coming and keep highlighting anything you spot.

     

    Ross S.

     

     

     

     

kk5hy's avatar
kk5hy
New member | Level 2

Hi, 

I'm the network admin for the company I work for. In the past few days I've had 3 people complain about Microsoft Office 2013 cursor to "flicker" 

In Excel, if you have a cell highlighted, you can see the box flicker as well. 

I thought it was something with Office until we realized these three people have dropbox installed. I'm sure the free version if that makes a difference. 

 

If I exit Dropbox, the flickering in Office stops.

None of these people have the options box checked to show the dropbox download in Office. 

 

This seemed to start after a Dropbox update last week I believe. 

 

Anyone have a fix other than uninstall Dropbox?

Thanks,
Jake

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey all, 
 
Thanks for getting in touch on the Dropbox Community regarding this matter!
 
Because this seems to be an inconsistency that affects some users, so we’ll need to investigate the possible causes, please raise a ticket with our team and let me know a ticket ID here once you have done so, so that I search it up internally on our system and make sure a colleague takes care of your request. 
 
I appreciate your cooperation on the matter, looking forward to your replies, 
JaneA  
 
[PS. Thanks for gathering all similar threads under this one Rich ]
  • Andrew V.11's avatar
    Andrew V.11
    New member | Level 2
    8 years ago
    Dropbox needs to fix this issue. Shutting off the "Badge", while it fixes the immediate problem, removes the functionality of what the badge is there to resolve: preventing two people from changing a file simultaneously and creating a "conflicted copy".
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey all, 

       

      Thanks for alerting us to this issue and following-up with your workarounds. 
       
      We have notified our specialised team on the matter and we're working to have this fixed as soon as possible. Apologies for any inconvenience this may have caused you. 
       
      Of course, I’m here if further assistance is needed, just keep me updated in your reply! 
       
      Warm regards, 
      JaneA
  • HughMartin's avatar
    HughMartin
    Explorer | Level 3
    8 years ago

    I've already raised a ticket and Alex has been been corresponding with me. He believes a solution has been found. Ticket no. 6317861

  • stoneface's avatar
    stoneface
    New member | Level 2
    8 years ago
    Stopping the Dropbox process fixed the problem. Then I found the community answers about turning off the Dropbox badge, which also worked.

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