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lensilva's avatar
lensilva
Explorer | Level 4
8 years ago

Refreshing screen on Excel and Word - Windows 7

I recently started having a problem with Excel where frequent screen refresh (about every 4 seconds) was interfering with work. The same thing was happening in Word. After many hours of troubleshoo...
Desktop
Uninstall
  • Ross_S's avatar
    Ross_S
    8 years ago

    Hi all,

     

     Many apologies as always for any delay in responding. We have some great engineers working on the Dropbox badge and one of them put together a fix that is included in this version:

     

    https://www.dropboxforum.com/t5/Desktop-client-builds/Beta-Build-34-3-18/m-p/238110/highlight/false#M4232

     

    Apologies for any inconvenience caused here. We're always keeping our eye out here, so as soon as we saw your reports, and the threads start to flair, we started investigating. The result of the investigation is a fix that is included in the above version.

     

    Many thanks all for your participation here in the community, you help us make a better product.

     

    Keep the ideas coming and keep highlighting anything you spot.

     

    Ross S.

     

     

     

     

bcrow's avatar
bcrow
New member | Level 2

I have been using the desktop app to sync with my Windows PC's for years.  This issue with the focus "stealing" just started for me on Friday last week (8/11/17).  I am using Office 2010 and this was happening in Excel and Word, all files, whether sync'd w/ Dropbox, local HDD, or network share drive.

 

I uninstalled the Dropbox program this morning, and the problem disappeared...

 

Re-installed the Dropbox program this afternoon, and the problem was immediately back...

 

This issue renders Excel and Word practically unusable with focus being stolen every second or less.  This occurs regardless of the sync/program status (i.e. I disabled it, and did nothing to fix it)...

 

Although I was very happy to see someone else having this issue, it is disappointing.  I hope it's resolved quickly.

 

 

-B'

mikedoyal's avatar
mikedoyal
New member | Level 2
8 years ago

Problem started for me on the same date, Friday (8/11/2017). I have uninstalled Dropbox and the problem was removed.

 

With Dropbox installed, Word and Excel are unusable as all menus disappear as soon as they're opened.

 

Dropbox 1.3.65.1

Windows 7 Professional 64-bit

Office 365 ProPlus (Version 1707 - Build 8326.2076 Click-toRun)

Excel 2016 (16.0.8626.2076) 32-bit

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