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Forum Discussion
joliet_tech
2 months agoExplorer | Level 3
Folders and files not being shared on multiple devices
I just added a new PC to my collection and tried to setup Dropbox. I have been using Dropbox for a long time. I downloaded the desktop app and logged in with my account UN and password but nothing ...
- 2 months ago
Are you able to access that Plus account, in order to contact the support team on this matter?
joliet_tech
Explorer | Level 3
I license is listed as a trial license while the other is shown as a Plus account. Also, when I first encountered this, the Plus license showed that it was connected to 5 devices. As a troubleshooting step at that time, I logged out. When I logged back in (and ever since) it is only shown connected to 1 device.
Jay
2 months agoDropbox Staff
Are you able to access that Plus account, in order to contact the support team on this matter?
- joliet_tech2 months agoExplorer | Level 3
The issue is resolved and many questions answered The core of the issue was I had entered the wrong email address (one character was in error). While I admit this was my error, I think that the Dropbox team should not accept an email address without a password. I had a very complex password but Dropbox treated it as a valid login.
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