We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MattyJake's avatar
MattyJake
Explorer | Level 3
7 months ago

Personal Dropbox Refuses to stay signed in on my Mac, while signed into another Enterprise account

I recently got a new Macbook and have both an enterprise and personal account, which have always been accessible in my finder.   For some reason, every time I try to log into my personal folder, ...
Account Access
Desktop
Install
Mac
Setting up the apps
  • BenDBX's avatar
    BenDBX
    7 months ago

    Hi Everybody,

     

    This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.

     

    Thanks,

    Ben

MattyJake's avatar
MattyJake
Explorer | Level 3

I would not imagine so at all/very unlikely-- I'm basically the admin of the enterprise one, and this was not a problem until I switched to a new machine. This being said, can you tell me where I might look to see if that somehow happened.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 months ago

This article contains the information you need regarding the device limit for the Dropbox Business team.

 

If you're still experiencing issues, try contacting the support team for them to look into this in more detail.

  • MattyJake's avatar
    MattyJake
    Explorer | Level 3
    7 months ago

    I already removed every device other than this computer and one other for the personall (and have not looked on that other machine if it's active b/c I rarely use it). So, it only is on 2 machines. Can't imagine that's the problem. I can contact support as well, but curious if you have any other ieas.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey MattyJake, sorry to jump in here. 

       

      Say you restart your computer and then go to the "account" tab in your Dropbox app preferences, do you see that the app is linked to the Enterprise account?

       

      Or does the app look completely unlinked from any account?

      • Wiebe's avatar
        Wiebe
        Explorer | Level 3
        7 months ago

        Same problem as MattyJake overhere. It seems only one of the accounts can be connected. When I try to connect the second one installation goes fine but after 30 seconds or so I am off line again. Might be because I updated recently to Sonoma 14? It has always worked fine and nothing has been changed on my side except the MacOS update.

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      7 months ago

      Hi Everybody,

       

      This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.

       

      Thanks,

      Ben

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content