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Forum Discussion
Opting out of cloud storage?
I've been a Dropbox user for about 10 years. Today, I was greeted with a demand from my Dropbox client to move all of my Dropbox synced folders from ~/Dropbox to ~/Library/CloudStorage.
I've done a bit of research and I understand the reason for the change. However, I'm deeply troubled by the implication that on-demand cloud storage is the "new normal" for these files, and that offline storage seems to be a less preferable option.
I'm going to make this clear: I expect all of my synced files to be stored on all of my devices at all times. I have many workflows that depend on local file storage and will either be unacceptably postponed by on-demand access or will simply break. Also, I refuse to accept the possibility of essential files being unavailable because my device is offline or has low bandwidth.
I understand that with the new Dropbox, "individual files and folders" can be marked as "make available offline," and will therefore be stored locally. However, I can't seem to find any indication of how well that marking process works. If one of the base folders on Dropbox is included in Selective Sync on my Mac, and if I mark that folder as "make available offline," will that designation be enforced for all files and folders? Or will this setting have to be managed constantly - e.g., I might find that newly created files were marked as "on-demand" by default and need to be updated?
To be clear, this is 1,000% a breaking change for me, and if I cannot make Dropbox satisfy my needs, I will be terminating my service and moving all of my files elsewhere. It is a shame that Dropbox has taken this one-size-fits-all approach and has broken core functionality in furtherance of a feature that I have no intention of ever using.
Hey sfsdfd, thanks for taking the time to provide additional info on your query.
Allow me to clarify that even if you update your Dropbox application to Dropbox for macOS on File Provider, you'll still have the option to have your files available offline.
Even if you don't make the choice to initially sync them as available offline, you can still manually do so afterwards, with a simple right-click choice.
The usability of the app remains the same, with the added option to switch your files to online-only, to save up hard drive space.
However, we do appreciate your feedback on this and I'll make sure to pass it along to our team.
Let us know if you have any other questions.
- Rich
Super User II
sfsdfd wrote:
However, I can't seem to find any indication of how well that marking process works.
- https://help.dropbox.com/installs/macos-faqs
- https://help.dropbox.com/installs/macos-support-for-expected-changes
It is a shame that Dropbox has taken this one-size-fits-all approach and has broken core functionality in furtherance of a feature that I have no intention of ever using.It's actually Apple that has pushed this, with their File Provider API.
Same problem with Windows so do NOT let Dropbox tell you it is an Apple problem !!! I have been with Dropbox for 10+ years also and now my files & folders have been duplicated (each file 2x) on the web and an additional 4x on my computer and technical support has just been emailing me things to do that they don't understand themselves and i already know. You learn alot when you use a program for 10+ years, huh ????? I doubt the higher level technician even has the knowledge i do because their fix will just make the problem worse or cost me a ton of time fixing as my files change on a daily/weekly/monthly/yearly basis. I also want all my data available on my hard drive for my immediant access and protection, but i dont want each file in 6 different places and when we change a file, which file in what place did we actually change today, was it the same actual file as yesterday ? Last week ? I also am in a licensed profession and i can NOT just have my files online, they MUST RESIDE ON MY HARD DRIVE, just in case of an attack i need to be able to "pull the plug". I am with you.....they either fix this or its a deal breaker for me as well. I'm on your side !
Rich, your response is both dismissive and unhelpful.
I will repeat my questions above and bold it for your attention:
If one of the base folders on Dropbox is included in Selective Sync on my Mac, and if I mark that folder as "make available offline," will that designation be enforced for all files and folders? Or will this setting have to be managed constantly - e.g., I might find that newly created files were marked as "on-demand" by default and need to be updated?
Neither of the links you provided addressed those questions in the slightest.
As for this comment:
> It's actually Apple that has pushed this, with their File Provider API.
...I will refer you to the Apple FileProvider API documentation, which reads:
"You don’t need a File Provider extension to allow access to documents that your app stores locally."
Dropbox isn't required to use the FileProvider API. And even if it felt compelled to do so, Dropbox could have used the FileProvider API for on-demand files, and could have continued using conventional sync methods for "keep on device" files. One such option: allow users to designate each top-level folder (those that are subject to Selective Sync) as either on-demand or keep-on-device. The former could have been stored in ~/Library/CloudStorage and could have used the FileProvider API; the latter could have been stored in ~/Dropbox and could have used the existing Dropbox sync features.
Dropbox chose not to do that, and instead shove everyone into ~/Library/CloudStorage and the FileProvider API, whether or not users wanted to designate certain folders as keep-on-device. It chose to serve certain kinds of users over other users, and to serve the latter a second-class, poorly-documented, unreliable hack as a consolation prize.
Pejorative responses like yours fully track with that decision-making process.
Since Dropbox is no longer interested in serving users like me, I'm taking my subscription money to one of its competitors. The tone of your response validates that decision.
@sfsdfd which alternative service did you decide to switch to?
These Dropbox changes are horrific and nothing is working as expected for me. It's impossible to know whether files are local or on the cloud, since many are displaying BOTH a green checkmark AND a cloud icon. The contextual commands to make a folder "Online Only" or "Available Offline" don't reliably do anything. It's simply unacceptable.
I've been a loyal customer for 10 year but it's clearly time to part ways.
My current pain point is that you took away full functionality on MacOS *years ago* and haven't restored it yet.
For years now, I'm being forced to manually download the files I want to open in the Finder. Before, third-party apps would automatically retrieve them ("make them offline").
Prices have gone up by quite a bit, and no sign of this functionality ever coming back.
Care to share if this is functionality is ever going to be restored?
