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Forum Discussion

pedro_schuller's avatar
pedro_schuller
Helpful | Level 6
7 years ago

Not showing any Dropbox options when right-clicking the folder in Explorer

When I right-click on a folder or file on my Dropbox the drop down menu is the same as  local folders (Desktop, etc.). Therefore, I can't, for example, toggle smart sync options or access previous ve...
Desktop
Uninstall
  • Jane's avatar
    Jane
    7 years ago
    Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
     
    I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again & I’m wishing you a wonderful rest of the day ahead! 
pedro_schuller's avatar
pedro_schuller
Helpful | Level 6

Hi Jane,

Indeed it affects all my files and folders. I should let you know I have a Dropbox Business plan and my colleagues are not experiencing this problem.

Here is a path of a random folder:

path

Thank you,

Pedro

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
 
I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
 
Thanks again & I’m wishing you a wonderful rest of the day ahead! 
  • MAWpg's avatar
    MAWpg
    New member | Level 2
    6 years ago

    I have the same problem. Is there a solution? This is very frustrating.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hey there (MAWpg), apologies for the slight delay on my end. Are you still facing this issue? Please do let me know here & I’ll do my best to check back with you asap! 

    • lod_ashtaroth's avatar
      lod_ashtaroth
      New member | Level 2
      6 years ago

      Likewise

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey lod_ashtaroth, thanks for pinging me back here! Kindly note that this is a rather outdated discussion; just so as to focus on the issue at hand a bit closer, can you elaborate a bit on what you’ve already tried on your end to remedy this discrepancy? Have you by any chance un-installed & re-installed our desktop application as the OP?
         
        Any detail you could include on this discussion would be very helpful & rest assured that I’m here to help as much as possible. I'll be awaiting your next message!

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