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Forum Discussion

pedro_schuller's avatar
pedro_schuller
Helpful | Level 6
7 years ago

Not showing any Dropbox options when right-clicking the folder in Explorer

When I right-click on a folder or file on my Dropbox the drop down menu is the same as  local folders (Desktop, etc.). Therefore, I can't, for example, toggle smart sync options or access previous ve...
Desktop
Uninstall
  • Jane's avatar
    Jane
    7 years ago
    Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
     
    I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again & I’m wishing you a wonderful rest of the day ahead! 
pedro_schuller's avatar
pedro_schuller
Helpful | Level 6

Hello Jane,

Thank you very much for your swift reply :)

Below are the items you requested. I'm afraid the drop down menu is in portuguese, but I think it might be easy to identify there are no Dropbox related items.

Thanks for your help!

versioniconsdrop down menu

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
I appreciate your speedy reply with the screengrabs here pedro_schuller, they were very useful indeed, let me just follow-up a bit more closely below! 
 
If it’s not too much trouble for you, could you include a (slightly) expanded screenshot? Specifically, I’m interested in seeing the full path in your File Explorer (eg. should be similar to: C:\Users\Dropbox). Can you also clarify if this affects all files & folders or only some? 
 
Thanks again & I’l be awaiting your next message! 
  • pedro_schuller's avatar
    pedro_schuller
    Helpful | Level 6
    7 years ago

    Hi Jane,

    Indeed it affects all my files and folders. I should let you know I have a Dropbox Business plan and my colleagues are not experiencing this problem.

    Here is a path of a random folder:

    path

    Thank you,

    Pedro

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
       
      I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
       
      Thanks again & I’m wishing you a wonderful rest of the day ahead! 
      • MAWpg's avatar
        MAWpg
        New member | Level 2
        6 years ago

        I have the same problem. Is there a solution? This is very frustrating.

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