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Forum Discussion

pedro_schuller's avatar
pedro_schuller
Helpful | Level 6
7 years ago

Not showing any Dropbox options when right-clicking the folder in Explorer

When I right-click on a folder or file on my Dropbox the drop down menu is the same as  local folders (Desktop, etc.). Therefore, I can't, for example, toggle smart sync options or access previous ve...
Desktop
Uninstall
  • Jane's avatar
    Jane
    7 years ago
    Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
     
    I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
     
    Thanks again & I’m wishing you a wonderful rest of the day ahead! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hey pedro_schuller, thanks for posting on the Dropbox Community on this issue & welcome aboard! 
 
Let me ask you some questions to get a better insight into what’s happening & we’ll take it from there. 
 
As a first step (& because it’s my understanding that you’re experiencing a syncing issue), could you make sure that you’re running the latest stable version of the application on your desktop (48.4.58) & it’s syncing correctly on your system tray :arrows_counterclockwise:? It would also be useful to confirm that you’ve installed all latest Mac OS updates. 
 
Secondly, as you’ve mentioned that you’re missing the right-click functionality, I’d like to ask you if all other Dropbox-related icons appear on your files as expected (:arrows_counterclockwise:/ :white_check_mark:). 
 
Last but not least, I’d appreciate a screenshot (omitting personal info) in your next reply here, so as to make sure to send you the most appropriate next steps.
 
Once I have this info, I’d happily check back with you in more depth. Thanks again! 
pedro_schuller's avatar
pedro_schuller
Helpful | Level 6
7 years ago

Hello Jane,

Thank you very much for your swift reply :)

Below are the items you requested. I'm afraid the drop down menu is in portuguese, but I think it might be easy to identify there are no Dropbox related items.

Thanks for your help!

versioniconsdrop down menu

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I appreciate your speedy reply with the screengrabs here pedro_schuller, they were very useful indeed, let me just follow-up a bit more closely below! 
     
    If it’s not too much trouble for you, could you include a (slightly) expanded screenshot? Specifically, I’m interested in seeing the full path in your File Explorer (eg. should be similar to: C:\Users\Dropbox). Can you also clarify if this affects all files & folders or only some? 
     
    Thanks again & I’l be awaiting your next message! 
    • pedro_schuller's avatar
      pedro_schuller
      Helpful | Level 6
      7 years ago

      Hi Jane,

      Indeed it affects all my files and folders. I should let you know I have a Dropbox Business plan and my colleagues are not experiencing this problem.

      Here is a path of a random folder:

      path

      Thank you,

      Pedro

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hmm… :thinking: That’s very interesting & thanks a lot for the additional details here pedro_schuller, I appreciate your ongoing cooperation & I understand that you’d like hands-on assistance moving forward! 
         
        I’d suggest continuing this discussion via email & for that reason I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
         
        Thanks again & I’m wishing you a wonderful rest of the day ahead! 
  • pedro_schuller's avatar
    pedro_schuller
    Helpful | Level 6
    7 years ago

    On the meantime I installed the stable ( 48.4.58 ) version and the problem persists.

    Cheers,
    Pedro

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