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LisaPerkins's avatar
LisaPerkins
New member | Level 2
2 years ago

New phone, no files or subscription showing

I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files. I need help please. I’ve been a subscriber for over 2 years.
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  • Rich's avatar
    Rich
    2 years ago
    LisaPerkins wrote:
    I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files.

    You've signed in to a different account. Make sure you're signing in with the same email address that you used on the other phone.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
LisaPerkins wrote:
I just got a new phone and signed in to my account and it’s saying I’m on the free plan and I have none of my files.

You've signed in to a different account. Make sure you're signing in with the same email address that you used on the other phone.

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